How an IT manager deals with superiors will impact his / her career

How an IT manager deals with superiors will impact his / her career
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I’m not sure if there was ever a time where IT managers would blindly follow what their management told them to do, but if there were, then those days are now long gone. We live in an age where everyone, including IT managers, question everything that they are told to do. Given this, how are you as an IT manager supposed to deal with your management?

What Kind Of Loyalty Is The Company Looking For From You?

The fact that your company promoted you into an IT manger position means that they trust you to implement the company decisions and policies. This is great news, but what does it really mean?

I guess there is one important point that we should discuss here: let us assume that your management is not completely evil. If they were, then just about anything that they would ask you to do would go against who you are and what you believe. Let us assume that you are working for some good people who are working at a good company. What this means is that you really do want to do a good job for them.

What this means is that you are going to have to show them some loyalty. This means that as a member of the company’s management team you are going to have to implement the company’s policies and your management’s decisions. Note that this is not blind loyalty, but rather a “thinking man’s loyalty”.

Providing Good Input

Being an effective IT manager is all about having the right information with which to do your job. Your management is now going to be asking you to provide input on issues related to your areas of responsibility.

There is something that is very important that you do when your input is requested. You need to make sure that your input is as broadly based as possible Don’t allow yourself to provide narrow ideas that will only benefit you or your team. If you do this, then very quickly everyone will come to view you as being self-serving and will stop asking you for your inputs.

If you can provide inputs that relate to ways that the entire company can become better, then your input will start to be sought out. The value of your inputs will be realized. People will understand that your inputs go beyond your team and can help the complete company.

What All Of This Means For You

Becoming an IT manager means that you are now a part of the company’s management team. This means that you need to start to implement your company’s polices and your management’s decisions.

What this means is that when you are asked to provide your input to your management you need to make sure that your inputs are bigger than just your team. Provide your thoughts on how the company can be made better. By doing this, you will soon be seen as a source of valuable information that the company can use instead of just being an IT manager who is only looking out for themselves and their team.

IT managers can spend a lot of time working on how to set up effective communication channels with the members of their teams. However, it turns out that they have another task that is just as important: effectively communicating with their management. Provide your management with good input and you will be seen as a valuable member of the company’s management team!

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Management Skills™

Question For You: What’s the best way to make sure that your inputs to senior management are broad enough and not too narrow?

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What We’ll Be Talking About Next Time

So here’s an interesting question for you, what is the most important conversation that you’ll have as an IT manager? It turns out that the answer to this question is the conversation(s) that you’ll have with your management. If we can all agree that these are important, the next question is just exactly what you can do in order to make sure that these conversations turn out successfully for you?

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When you are hiring, make sure you hire the right people…

When you are hiring, make sure you hire the right people…
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As an IT manager, one of your most important jobs is to hire the right people to join your IT team. The ability to do this correctly is one of our critical IT manager skills, but too few of us have ever received any IT manager training on how to do it correctly. IT managers will often try to perform this job based on their “gut feel”. What we all need to understand is that hiring the right people is a process. If we follow the right process, then we’ll get the right people – every time.

The Hiring Process

All too often we fail to create any sort of process for getting to know the person that we are considering inviting to join our team. Instead, we grab a copy of their resume just before the interview happens and head off to use what we think has worked for us in the past. Bad idea.

Instead, what we need is a process. The goal of this process has to be to uncover if the person that we are talking with would be a good fit for the company, the job, and your team. One way to create process that works would be to use the following four steps:

  1. Ditch The “Silver Bullets”: There is no such thing as a magical interview question. We have all heard about places like Google and Microsoft in which the interview process contains so-called curveball questions like “how many golf balls could you fit on a school bus”. These questions really don’t serve any purpose and the candidate knows all about them so you are not going to be getting any useful information from them when you use this type of question.
  2. Know What You Want: All too often we enter into the hiring process with a vague or ill-formed understanding of just exactly what type of person and skill set we are looking for. You can’t do this. Instead, you need to make sure that you have a crystal clear understanding of exactly what you are looking for in terms of skills, attitudes, and behaviors in the perfect candidate. Take the time to talk to people who’ve had the job before and find out what it’s going to take for the next person to be successful.
  3. Prove It: Some candidates can talk a good line. By listening to them you’ll come away with the impression that they’ve “been there, done that”. Don’t believe what you are hearing. Instead, always ask for proof. For hard skills, have them do whatever they say that they can do. For soft skills, put them in a situation where they can show you how good their soft skills are. Make sure that you are buying what you really think that you are buying.
  4. Don’t Do It Alone: Hiring is a difficult process. Don’t try to pull this off all by yourself. Instead, involve other people. In order to hire the right person, it takes perspective. Always try to involve at least two people in the interviewing process and try to expose the candidate to the people that they would be working with in order to get their feedback. The more inputs that you are able to collect, the better the chances that you’ll make the right hiring decision are.

What All Of This Means For You

An IT manager has the responsibility to correctly staff their IT team. This is about more than just doing some IT team building , it all starts with you needing to know how to go about hiring the right people. Forget about going with your “gut feel” and instead implement a process that will deliver to you the right person for the job each and every time.

This process has to be based on fact. Ditch the clever silver bullet questions – they never work. Make sure that you know what you are looking for – you’ll never find it if you don’t. However, never take the candidate’s word for it, instead verify that they have what it takes to do the job. You can only do so much, make sure that you’ve got back up on this task and get their input as the process moves forward.

The good news is that you can avoid hiring the wrong candidates and you can hire the right ones. The bad news is that this is never easy to do. Take the time to implement a hiring process that works and you’ll find that your IT team has been staffed with all the right people.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Management Skills™

Question For You: How many separate interviews with a candidate do you think that you should have?

Click here to get automatic updates when The Accidental IT Leader Blog is updated.

P.S.: Free subscriptions to The Accidental IT Leader Newsletter are now available. Learn what you need to know to do the job. Subscribe now: Click Here!

What We’ll Be Talking About Next Time

I’m not sure if there was ever a time where IT managers would blindly follow what their management told them to do, but if there were, then those days are now long gone. We live in an age where everyone, including IT managers, question everything that they are told to do. Given this, how are you as an IT manager supposed to deal with your management?

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