What An IT Manager Needs To Know About Analytics

by drjim on September 13, 2012

Image CreditPretty pictures are just a start when you are dealing with analytics

Pretty pictures are just a start when you are dealing with analytics

Every IT manager knows that analytics is all the rage in almost every company now and has almost become a part of the definition of information technology. Your management has been reading those magazine articles that say now that databases have grown large enough to hold virtually every piece of data that the company collects and servers have become cheap enough to throw at any number crunching problem that the IT department might have. However, what seems to have been forgotten in the IT sector’s current “analytics madness” is that if a manager doesn’t know what they are looking for, then they won’t know what to do with what they get…

Just Exactly What Are Analytics?

Sure, we’ve all heard about analytics – stories about how companies have used analytics to save money, get to market faster, etc. are all the rage right now. However, push aside all of the hype and just exactly what is analytics?

If we had to come up with a definition that would cover as many of the situations in which analytics will be used in the next few years, then it’s going to have to be fairly broad. I like to define analytics as consisting of the technologies, applications, people, and processes that allow a firm to transform their data into actionable insights.

In order to do this, a company has to show some leadership and perform four tasks:

  1. Collect, manage, clean, and store company data
  2. Extract and analyze company data
  3. Report on the results of the analysis
  4. Make decisions based on the reports and take actions

IT managers need to realize that the real benefit of this wave of interest in analytics is for the company to be able to perform real-time data analysis. The company is going to have to be able to do this even as they struggle with more and more data feeds that are becoming more and more complex.

As an IT manager, you are going to have to be willing to lead several new initiatives in the area of analytics. The characteristics and capabilities of these new initiatives will include:

  • Dealing with real-time data sources
  • Merging multiple data sources
  • Creating predictions – not just reports
  • Supporting the entire company, not just a few users
  • Automating the analytics process

What Are The Key Trends Happening In Analytics?

As an IT manager you will have limited time. Is analytics important enough for you to be spending time on it or will it vanish overnight? The good / bad news is that it appears as though analytics are here to stay. The business benefits are too powerful for this trend to just fade away and creating a plan to implement analytics will only boost the importance of information technology at your company.

Companies that are becoming interested in analytics are doing so for one of three main reasons. The first is the traditional reason that they view analytics as allowing them to achieve performance improvements. Other firms are investigating implementing analytics because they see it as a way to both identify and implement ways to cut costs. Finally, as competition between firms once again starts to heat up, firms are seeing analytics as a way for them to improve their customer service.

Analytics and business intelligence has been around for a number of years. What makes this wave of interest appear to have legs is that it’s getting support from upstairs. A recent report stated that at 23% of the firms that were interviewed, the CEO was the driving force behind the analytics efforts.

What Does All Of This Mean For You?

No matter how you look at it, IT managers and their team have got to be involved in the roll out of the new generation of analytics within their company. In order to do this successfully, IT managers are going to have to make sure that they fully understand just exactly what analytics are.

In a nutshell, analytics allow a company to transform their data into actionable insights. This means that real-time data sources are going to have to be leveraged and multiple data sources are going to have to be consulted. In implementing an analytics solution, IT managers are going to have to manage hardware, software, services, processes, and people.

Is this effort really going to be worth it? The answer appears to be yes. The people who get paid to peer into the future are telling us that the area of analytics is set to explode over the next few years. Knowing this, IT managers and their IT dream team need to take steps today to get ready.

– Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Management Skills™

Question For You: Should IT managers focus on using analytics to improve company performance or reduce costs?

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What We’ll Be Talking About Next Time

Have you ever wondered how your company pays its bills? I mean, every day when you come to work, the lights are on, the security guard is working, and food is served in the cafeteria. Somehow, thanks to the efforts of your company’s leadership, that is all getting paid for, but how? The secret my dear IT manager lies in the world of working capital…

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